Please Notes: This workshop requires sign up. You can sign up for workshops and round tables by logging into registration. 

The ‘Trust’ in trust and safety requires users to believe that a website or app will act in their best interests, reliably providing accurate information, protecting user data, and ensuring a secure environment. On the other hand, the ‘safety’ part involves protecting users from potential harm, such as data breaches, scams, offensive content, and online harassment. Both concepts can play out differently in different cultural contexts. There is a symbiotic relationship between trust and safety: a safe online environment instils trust in its users, while trust encourages users to engage with the platform, confident in their safety. But trust has very different drivers in different cultures. Participants in this workshop will explore how understanding the relationship between culture and trust can be the make or break of ensuring that trust and safety policies and practices work in context. Through exploring three different case studies of James from Kenya, Rufaro from Zimbabwe, and Lethabo from South Africa, attendees will explore how cultural diversity intersects with technology in Africa. Attendees will be split into three different groups, each with a moderator from the country in question, and they will discuss the case study for 45 minutes. They will then return to the main group and one person from each group will summarise their discussions and key takeaways regarding ‘trust in cultural context’.