Innovation in Measurement: Wellbeing Metrics for Content Moderators
Date & Time
Friday, May 17, 2024, 11:00 AM - 11:25 AM
Michelle Teo

Traditional metrics for measuring wellbeing often fall short in capturing the nuanced and multifaceted experiences of content moderators. While traditional metrics focus on utilization and participation rates in services, we believe that psychological health encompasses so much more. This presentation will highlight the existing gaps in measuring content moderator wellbeing, explore how a more comprehensive and innovative measurement framework can lead to better support systems and interventions, discuss the relevance and practicality of incorporating metrics that go beyond the traditional in assessing content moderator wellbeing, and share insights from our research collaborative project where moderators actively contribute to the design and evaluation of our metrics.

Location Name
Full Address
Clayton Hotel Burlington Road
Leeson Street Upper
Dublin D D04 A318
Summit Session Type