Navigating User Appeals in a DSA World
Date & Time
Friday, May 17, 2024, 10:10 AM - 10:50 AM
Jennifer Smith Kevin Koehler Paul O'Connell Ollie Irwin

The Digital Services Act (‘DSA’) has opened up new avenues for users to appeal platforms’ content decisions. Platforms must not only ensure they have the appropriate internal mechanisms in place to enable successful appeals but also engage with external appeal bodies, who will conduct their own independent reviews. As a platform, how do you navigate what’s required to facilitate these new appeal avenues? What policy, product, and operational challenges will you face? How do you best partner with an external provider who now has oversight on your platform’s decisions? How can you ensure the changes you make for the DSA tie into your platform’s broader strategic objectives? In this panel, we will hear from a mix of representatives, ranging from platforms to external content decision review providers, who will share their perspectives on how to best navigate this new world.

Location Name
Full Address
Clayton Hotel Burlington Road
Leeson Street Upper
Dublin D D04 A318
Summit Session Type